Return & Refund Policy

Lovexoxo - Return & Refund Policy

Thank you for shopping with Lovexoxo! We are committed to providing high-quality products and ensuring a safe, discreet, and positive shopping experience. Because of the nature of the products we sell, we have specific policies regarding returns and refunds.

Please read our Return & Refund Policy carefully to ensure you understand how we handle returns, exchanges, and refunds.

1. General Policy

Due to the personal and intimate nature of the products we sell, we do not accept returns or exchanges on most items, except in the case of manufacturing defects or damage during shipping. By placing an order with us, you agree to these terms.

2. Eligible Returns

A. Defective or Damaged Items

  • If you receive a product that is defective or damaged in any way, please contact us within 3 days of receiving your order.
  • We may request photos or a video showing the damage or defect to verify the issue.
  • In cases of defective or damaged products, we will offer a replacement or a full refund at our discretion.
  • We will cover the return shipping costs for defective or damaged items.

B. Incorrect Items

  • If we ship the wrong item(s) or an incomplete order, please contact us within 3 days of receiving your order, and we will correct the issue by sending the correct item(s) or processing a refund.

3. Non-Returnable & Non-Refundable Items

For hygiene and safety reasons, the following items are non-returnable and non-refundable:

  • Intimate products (e.g., vibrators, dildos, and other personal items) that have been opened, used, or removed from their original packaging.
  • Lingerie and clothing that has been worn or removed from its original packaging.
  • Lubricants, oils, and creams once opened or used.
  • Special orders or custom items that were made to order.
  • Gift cards.

4. Return Process

If you believe you are eligible for a return, please follow these steps:

  1. Contact Us: Reach out to our customer service team at lovexoxo667@gmail.com. Please provide your order number, the product name, and details of the issue.
  2. Verification: We will review your request and, if applicable, ask for photos or other proof of the defect, damage, or incorrect item.
  3. Ship the Item: Carefully pack the item(s) to prevent damage during shipping and include your RA number and proof of purchase.

Note: Any return requests made after the 3-day period will not be accepted.

5. Refunds

Once we have received and inspected the returned item, we will notify you of the approval or rejection of your refund. Refunds will be issued to the original payment method.

  • Processing Time: If your refund is approved, please allow 5–14 business days for the refund to appear in your account. The time it takes to process the refund may vary depending on your payment provider.
  • Partial Refunds: We may issue a partial refund for products that are returned in used or opened condition (unless defective or damaged).

6. Shipping Charges

  • Return Shipping Costs: If you are returning a defective or incorrect item, we will cover the cost of return shipping. Otherwise, the customer is responsible for the return shipping fees.
  • Original Shipping Fees: Shipping charges are non-refundable, unless the return is due to an error on our part (e.g., damaged or incorrect items).

7. Cancellations

Once an order is placed, we begin processing it immediately to ensure fast shipping. Therefore, orders cannot be cancelled once they have been processed and shipped. However, if you contact us within 24 hours of placing your order, we will try to accommodate cancellation requests, though we cannot guarantee it.

8. Special Circumstances

In certain cases, such as with discreet packaging issues or custom items, we will work with you to address concerns on a case-by-case basis. Please contact our customer support team for further assistance.

9. Privacy & Discretion

We understand the importance of privacy, and we take all necessary steps to ensure your experience is secure and discreet. Returns and refunds will be processed discreetly and confidentially.

10. Contact Us

If you have any questions or concerns regarding our Return & Refund Policy, or if you need to initiate a return or refund request, please contact us: